Bundles are digital goods delivered instantly. This Refund Policy explains when we issue refunds, how to request one, and how our approach interacts with your statutory rights as a consumer where those rights apply. It is incorporated into our Terms of Service.
Last updated July 10, 2026
1. Consumer statutory rights (EU / UK / EEA)
If you purchase as a consumer in the EU, EEA or UK, you have a statutory right to withdraw from a contract for digital content within 14 days of purchase. By placing an Order and accessing the download link for a Bundle before the 14-day period expires, you expressly consent to immediate performance and acknowledge that you thereby lose your statutory right of withdrawal for that Order, as permitted by Art. 16(m) of Directive 2011/83/EU (Consumer Rights Directive) and equivalent UK legislation. If you have not yet accessed the download link, you may withdraw within 14 days by emailing support@leads.garden.
2. Quality guarantee
Independently of statutory rights, we offer a discretionary quality guarantee: we will refund your Order within 14 days of purchase where a Bundle materially misrepresents its published lead count, or where the measured hard-bounce rate materially exceeds the verification threshold advertised for that Bundle at the time of purchase. 'Materially' means a deviation large enough that a reasonable buyer would not have purchased the Bundle on the disclosed terms.
3. Situations that do not qualify for a refund
The following situations do not qualify for a refund under our quality guarantee, without prejudice to your statutory rights:
A campaign, sequence or offer underperforms your expectations;
An individual contact has changed employer, role or email address since the Bundle's last verification pass;
The Bundle has been downloaded, imported or forwarded and a refund would allow retention of the data;
You have changed your mind after accessing the download link (see Section 1);
Deliverability issues attributable to your own sending infrastructure, domain reputation or content;
Fraudulent, chargeback-abusive, or repeat refund patterns.
4. Chargebacks
If you have a concern with an Order, contact us first at support@leads.garden. Filing a chargeback with your card issuer or payment provider without contacting us waives eligibility under our quality guarantee for that Order and may result in account suspension pending investigation.
5. How to request a refund
Email support@leads.garden from the account email address, with the Order ID and a short explanation. Where the request relates to Bundle quality, please include the specific inaccuracies observed and, if available, a sample of failed records with error messages from your email verification tool. We aim to acknowledge requests within one business day and to resolve them within seven business days.
6. Method and timing of refunds
Approved refunds are issued to the original payment method. Processing time depends on the payment provider — typically 5–10 business days for cards and up to 14 business days for bank-based methods — and is outside our control once the refund has been initiated on our side.
7. Taxes
Where a refund is issued, any tax collected on the refunded portion is refunded together with the underlying amount. Where a partial refund is issued, any associated tax is refunded on a pro-rata basis.
